Return & Refund Policy

Return & Refund Policy

Last Updated: December 2024 | Hand2Hand (https://hand2hand.online)

7-10 Days Return
Most products eligible for return within 7-10 days of delivery
Original Condition
Items must be unused, undamaged with original packaging & tags
Quick Mobile Return
Damaged mobiles must be reported within 48 hours

Return Windows by Category

Product Category Return Window Special Conditions
Standard Products
(Electronics, Home Goods, Fashion)		 7-10 Days Refund/Replacement/Exchange for damaged, wrong, or different-from-description items
Winterwear
(Jackets, Sweaters, Thermal Wear)		 3 Days Must be unused with original tags attached
Mobile Phones
(Damaged/Defective Units)		 48 Hours From time of switching on the device. Physical damage not covered
Apple Products
(iPhones, iPads, MacBooks)		 7 Days Subject to manufacturer warranty. Specific component rules apply
Non-Returnable Items No Return Intimate wear, wind instruments, books, CDs, software, groceries

Conditions for Return

All returns must meet these conditions:

  • Original Condition: Product must be unused, undamaged with no stains, scratches, or holes
  • Original Packaging: All original boxes, wrappings, and protective materials must be intact
  • Tags & Accessories: All original tags, labels, manuals, and free accessories must be included
  • Correct Product: Must match the exact item ordered in terms of model, size, and color
  • Security Seals: Any manufacturer seals must be unbroken
  • Functionality: Product must be in working condition (for electronics)

Note: Returns will be rejected if the product shows signs of use, damage, missing parts, or tampering with serial numbers.

How to Initiate a Return

1
Login to Account
Go to "My Orders" in your H2H account or app
2
Select Order
Choose the order containing the item you want to return
3
Initiate Return
Click "Return Item" and select reason for return
4
Pickup Schedule
Choose pickup date & time for product collection
5
Prepare Package
Pack product with all accessories in original packaging
6
Refund Process
Refund initiated after quality check (3-5 business days)

Non-Returnable Items

For hygiene, safety, and copyright reasons, the following items cannot be returned unless defective upon delivery:

  • Hygiene Products: Intimate wear, swimwear, undergarments
  • Wind Instruments: Flutes, recorders, mouthpieces, etc.
  • Media & Software: Books, CDs, DVDs, software, digital content
  • Groceries & Perishables: Food items, beverages, fresh produce
  • Personal Care: Makeup, skincare, hair care, toothbrushes
  • Customized Products: Made-to-order, personalized, engraved items
  • Safety Equipment: Helmets, car seats, safety gear

Exception: If these items arrive damaged, defective, or incorrect, please contact support within 24 hours of delivery.

Refund Information

  • Processing Time: 3-5 business days after successful return pickup
  • Refund Method: Original payment method (Credit Card/Debit Card/UPI/Bank Transfer)
  • Cash on Delivery: Refund via bank transfer to registered account
  • Partial Refunds: May apply if accessories are missing or product is damaged
  • Shipping Charges: Non-refundable unless return is due to our error
  • Exchange: Available for select products. Shipping charges may apply